Dianne is President of Performance Solutions, inc. (PSi), training and consulting company that specializes in providing solutions to the key challenges facing banks today in attracting and building relationships with their customers. PSi's training programs are designed to “close the gap” between the banks’ needs and employees' skills. Her trademark “real world” scenarios give attendees insight into the practical application of new skills and knowledge. Dianne is a well-respected facilitator and presenter and has spoken to banking audiences across the country for over 30 years. Her training and consulting expertise in strategic planning, leadership, deposit and consumer regulatory compliance, retail growth strategies, performance management, as well as sales culture development is recognized as providing “real world solutions” by both regional and community banks. Before starting Performance Solutions in 1983, she held senior positions with Bank South Corporation, the Internal Revenue Service, and the John H. Harland Company, Dianne is a graduate of Georgia State University and is on the faculty of several national and state banking schools.